Refund policy

Return & Refund Policy

Stitch Etch 3D
Website: www.stitchetch3d.com
Email: admin@stitchetch3d.com

Effective Date: December1, 2025

At Stitch Etch 3D, we specialize in custom engraving, 3D printing, and embroidery. Because many of our products are made-to-order and personalized, our return and refund policy is a little different from traditional retail. Please read the following carefully before placing your order.

1. Custom & Personalized Items

Most of our products are custom-made based on your design, text, logo, or other specifications.

For this reason:

  • All sales on custom and personalized items are final.

  • We do not accept returns, exchanges, or refunds for:

    • Change of mind

    • Spelling errors submitted by the customer

    • Incorrect sizes, colors, or details provided by the customer

    • General dissatisfaction with design if it matches the proof/description approved

We strongly recommend reviewing all details (spelling, dates, sizes, colors, placement, and logos) before final approval and checkout.

2. Non-Custom / Ready-Made Items

For non-custom, ready-made items (if offered):

  • You may request a return within 7–14 days of delivery (choose your window) if the item is:

    • Unused, unwashed, and in original condition

    • In its original packaging

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect due to our error.

Once we receive and inspect the item, we will issue a refund to your original payment method, minus any shipping charges, within 7–10 business days.

3. Damaged, Defective, or Incorrect Orders

We take great pride in our craftsmanship and quality control. If there is an issue with your order due to our error, we will make it right.

Please contact us at admin@stitchetch3d.comwithin 3–5 days of delivery if:

  • The item arrived damaged

  • The item is defective

  • You received the wrong item, color, size, or design compared to your order confirmation/proof

To help us resolve the issue quickly, please include:

  1. Your order number

  2. A brief description of the issue

  3. Clear photos of:

    • The product

    • The defect or damage

    • The packaging (if damaged in transit)

If the claim is approved, we will:

  • Offer a replacement at no additional cost, or

  • Provide a store credit or refund, depending on the situation

We may request that you return the defective item or dispose of it, depending on the case.

4. Order Cancellations & Changes

Because we often start production quickly after an order is placed:

  • You may request a cancellation or change to your order within 24 hours of purchase by emailing admin@stitchetch3d.com with your order number and the requested change.

  • After production has started (or a custom design/proof has been created), we may not be able to cancel or fully refund your order. In some cases, a partial refund may be possible at our discretion to cover design and material costs already incurred.

5. Shipping Issues (Lost or Delayed Packages)

Once an order has been shipped, delivery times are the responsibility of the carrier.

  • If a package is marked “delivered” by the carrier but you did not receive it, please first check with neighbors or your local post office/carrier.

  • If the package is lost in transit, contact us at admin@stitchetch3d.com with your order number, and we will assist you in filing a claim with the carrier and discuss possible replacement options.

Please note: We are not responsible for delays caused by weather, carrier issues, incorrect shipping information provided by the customer, or other circumstances beyond our control.

6. Refund Process

If a refund is approved:

  • Refunds will be issued to the original payment method.

  • Depending on your bank or card issuer, it may take 3–10 business days for the refund to appear on your statement.

  • Shipping costs are generally non-refundable, except in cases where the error is ours (wrong item sent, defective, etc.).

7. How to Start a Return or Issue Request

To initiate a return request (for eligible items) or report a problem with your order:

  1. Email us at admin@stitchetch3d.com

  2. Include:

    • Your full name

    • Order number

    • Photos (if damaged/defective)

    • A brief description of the issue

We will respond with next steps and, if applicable, return instructions.

8. Contact Information

If you have any questions about this Return & Refund Policy, please contact us: