Shipping policy

Shipping Policy

Stitch Etch 3D
Website: www.stitchetch3d.com
Email: admin@stitchetch3d.com

Effective Date: [Add date]

Thank you for shopping with Stitch Etch 3D! This Shipping Policy explains how we handle order processing, shipping, and delivery for our engraving, 3D printing, and embroidery products.

By placing an order on www.stitchetch3d.com, you agree to the terms below.

1. Order Processing Times

Because many of our products are custom-made and personalized, processing times may vary depending on the item and complexity of the design.

Unless otherwise stated on the product page:

  • Standard processing time:

    • Custom items (non-embroidery): 7–10 business days

    • Custom items (embroidery): 14-30 business days

    • Non-custom/ready-made items (if offered): 3–7 business days

  • Processing time does not include weekends or holidays.

  • Processing time begins after:

    • We receive your payment, and

    • Any required design details, approvals, or proofs are confirmed.

If we anticipate a delay (large orders, peak seasons, materials on backorder, etc.), we will do our best to notify you by email at admin@stitchetch3d.com or the email provided at checkout.

2. Shipping Methods & Carriers

We primarily ship orders using common carriers such as:

  • USPS

  • UPS

  • FedEx

  • Or another reliable shipping provider based on your location and order size

Available shipping options (standard, expedited, etc.) and estimated transit times will be displayed at checkout.

Please note:

  • Transit times are estimates and may vary due to carrier delays, weather, holidays, or other factors beyond our control.

  • Stitch Etch 3D is not responsible for carrier delays once a package has been handed over to the shipping carrier.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Shipping method

  • Destination

  • Order weight and/or package size

From time to time, we may offer free or discounted shipping promotions, which will be clearly indicated on the Site or at checkout when applicable.

4. Shipping Locations

We currently ship to:

  • United States and Canada

  • Additional locations may be added in the future.

If you are outside our standard shipping area and would like to place an order, please contact us at admin@stitchetch3d.com to see if special arrangements can be made.

5. International Shipping (If Applicable)

For international orders:

  • Delivery times will vary based on destination and customs processing.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • We are not responsible for delays caused by customs.

6. Order Tracking

Once your order has shipped:

  • You will receive a shipping confirmation email with tracking information (if available for your shipping method).

  • You can use this tracking number to monitor the status of your shipment through the carrier’s website.

If you do not receive a tracking email within a reasonable time after your order should have shipped, please contact us at admin@stitchetch3d.com with your order number.

7. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout.

  • We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

  • If a package is returned to us due to an incorrect address, we can reship it to the correct address; however, additional shipping charges may apply.

If you notice a mistake immediately after placing your order, email us as soon as possible at admin@stitchetch3d.com with your order number and corrected address. We will do our best to update it if the order has not yet shipped.

8. Lost, Stolen, or Damaged Packages

Once a package is marked as “Delivered” by the carrier:

  • Stitch Etch 3D is not responsible for packages that are lost or stolen after delivery.

  • Please check with household members, neighbors, or your local post office/carrier if you cannot locate your package.

If your order arrives damaged or appears to be lost in transit:

  1. Contact us at admin@stitchetch3d.com within 3–5 business days of the marked delivery date (or expected delivery date for lost packages).

  2. Provide:

    • Your order number

    • Photos of the damaged item and packaging (for damage claims)

    • Any relevant tracking information

We will work with you and, when necessary, the shipping carrier to investigate and determine appropriate next steps, which may include a replacement, store credit, or assistance with a carrier claim.

9. Partial Shipments

In some cases, your order may be shipped in multiple packages (for example, large orders, different production times for certain items, or backordered items).

If your order is split:

  • You will receive tracking information for each shipment (if available).

  • Shipping charges, if any, will typically be applied once per order, not per shipment, unless otherwise disclosed.

10. Local Pickup or Delivery (If Offered)

If you offer local pickup or delivery, keep this section; if not, you can delete it.

If local pickup or local delivery is available:

  • Details, eligibility, and any associated fees will be listed at checkout or on our shipping information page on www.stitchetch3d.com.

  • Pickup times and locations will be coordinated via email or order confirmation instructions.

Please bring your order confirmation and a valid ID when picking up your order (if required).

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page.

Any changes become effective when posted on www.stitchetch3d.com. Your continued use of the Site or placement of orders after changes are posted means you accept the updated policy.

12. Contact Us

If you have any questions about this Shipping Policy or need help with an order:

We’re here to help!